Shipping and Return Policy


Which countries do you ship to?

We ship to the US, Canada, and if you have any questions or concerns, please email us at [email protected] and we’ll be happy to clear things up.

How long will it take to arrive?

US: 2-5 days

Canada: 3-5 days

Note: It may take up to four business days to ship during the holidays.

How much is the shipping fee?

USPS Standard shipping for orders of $50 or more is free of charge. If faster shipping is needed, choose a faster option via UPS and the cost will be based on size and weight.

How do I track my order?

Log into your ToGoSpa account to see all of your order's tracking information. 


All returns and exchanges are subject to a 30-day return and exchange policy upon receipt of an online order, subject to the following terms and conditions:

  • We accept returns even if you are unhappy and have used the product. It's our 100% satisfaction guarantee for 30 days.
  • Items purchased as part of a set or a multi-item pack must be returned as a whole set.
  • This return policy does not apply to items which have been stated as non-exchangeable or non-returnable.
  • Shipping costs associated with the return of the product will not be covered by ToGoSpa
  • Returns are refunded back to your card or payment platform used.

Contact our Customer Service team here and include the following details in your inquiry:

Order Number
Name of Product
Reason for Return